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Opening in Navixe

Location: India (Hybrid / Remote as applicable)
Experience: 8–15 Years
Employment Type: Full-Time

Job Summary

We are looking for a highly motivated and technically strong Pre-Sales Manager – IT Service Management (ITSM) with deep expertise in the ServiceNow platform. The ideal candidate will work closely with Sales, Delivery, and Product teams to drive solutioning, customer engagement, and deal conversion for enterprise ITSM and digital transformation initiatives.

This role requires a strong blend of technical expertise, consultative selling, solution architecture, and executive communication.

Key Responsibilities

Pre-Sales & Solutioning

  • Lead end-to-end pre-sales activities for ITSM, ITOM, ITAM, and Enterprise Service Management solutions on ServiceNow.

  • Conduct customer discovery sessions and workshops to understand business challenges, current-state IT maturity, and transformation goals.

  • Design and present solution architectures, implementation roadmaps, and value propositions aligned with client needs.

Sales Enablement

  • Partner with Sales teams to support RFP/RFI/RFQ responses, technical proposals, and pricing models.

  • Build effort estimations, scope definitions, and phased delivery plans.

  • Support deal closures through executive presentations, demos, and technical validations.

ServiceNow Expertise

  • Own ServiceNow solution design across ITSM, ITOM, CMDB, Discovery, Event Management, HRSD, CSM (as applicable).

  • Advise customers on ServiceNow licensing models, scalability, and cost optimization.

  • Design demo scenarios and storytelling mapped to real business use cases.

Stakeholder Engagement

  • Act as a trusted advisor to CxO, IT Heads, and Enterprise Architects.

  • Collaborate with Delivery teams to ensure solution feasibility and smooth handover post-deal.

  • Stay updated with ServiceNow roadmap, releases, and industry best practices.

Required Skills & Qualifications

Experience

  • 8–15 years of overall experience with 5+ years in ITSM / ServiceNow Pre-Sales or Solution Architecture.

  • Strong experience working with enterprise and global clients.

  • Proven success in supporting large and complex ITSM transformation deals.

Technical Skills

  • Strong hands-on knowledge of ServiceNow ITSM (mandatory).

  • Good exposure to ITOM, CMDB, Discovery, ITAM, HRSD, CSM (preferred).

  • Solid understanding of ITIL v3/v4, SLA/KPI frameworks, and service governance.

  • Experience with ITSM tools such as Jira Service Management, BMC Remedy, etc. (added advantage).

Business & Soft Skills

  • Excellent communication, presentation, and storytelling skills.

  • Strong consultative and problem-solving mindset.

  • Ability to translate technical concepts into business value and ROI.

  • Comfortable working in a fast-paced, deal-driven environment.

Certifications (Preferred)

  • ITIL v4 Foundation / Intermediate

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Implementation Specialist – ITSM

  • Agile / DevOps certifications (nice to have)

What We Offer

  • Opportunity to work on large enterprise digital transformation programs

  • Exposure to global clients and complex service ecosystems

  • Competitive compensation and performance incentives

  • Continuous learning and certification support

  • Career growth into Pre-Sales Leadership / Solution Consulting Head roles